Franchise Support Centre Jobs
Shape the future of home care with a career at the Caremark Franchise Support Centre!
Make a real difference.
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
We offer a variety of roles!
Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 125 independent offices across the UK.
Do you resonate with our team values?
- TRUSTWORTHY
- HONEST
- COMPASSIONATE
- POSITIVE
- ACCOUNTABLE
- SUPPORTIVE
If so, we think you could be the right fit for Caremark!
Our Value Statements
We are Trustworthy:
We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.
We are Honest:
We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in all our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.
We are Compassionate:
At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.
We are Positive:
We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared by all.
We are Accountable:
We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence in all that we do. We self-reflect and are continually learning and improving.
We are Supportive:
We are committed to being supportive colleagues and we foster an environment where collaboration is the norm. We work together towards our common goals and share in our collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential, both individually and collectively. We celebrate in each other’s success.
Director of People & Culture
Are you a forward-thinking and experienced HR leader ready to shape the future of people management at a growing company? Caremark is looking for a dynamic Director of People & Culture who can provide both strategic vision and hands-on leadership. In this pivotal role, you’ll drive organisational culture, talent development, and employee engagement while fostering an environment of excellence and care across our network of franchise owners in the UK.
Caremark Ltd is a UK-owned and operated home care franchise with an established and successful network. We are passionate about delivering personalised care, and we need someone like you to help us continue building a positive, productive, and high-performing workplace.
Summary of the Role:
As the Director of People & Culture, you will be responsible for leading the overall people strategy for Caremark, including recruitment & retention, employee engagement, and leadership development. You will partner closely with franchise owners and internal stakeholders to align our HR practices with the company’s mission and values. This role is both strategic and operational, requiring a proactive leader who can enhance our HR function while maintaining an exceptional employee experience across the board.
Key Responsibilities:
Talent Strategy and Development:
- Shape and implement the company’s talent strategy to attract, develop, and retain top talent across Caremark Franchise Support Centre and network of franchised offices throughout the UK.
- Lead the creation of job descriptions aligned with strategic business needs and ensure successful hiring processes.
- Oversee employee onboarding, ensuring new hires are embedded in Caremark’s culture from day one.
- Drive leadership development programs to enhance the capabilities of managers and future leaders.
Employee Experience and Engagement:
- Lead efforts to enhance employee engagement, ensuring high levels of satisfaction, performance, and retention.
- Oversee the Annual Happiness Survey and Employee of the Quarter program, using feedback to shape engagement initiatives.
- Manage international recruitment efforts and diversity and inclusion initiatives.
People Operations and Culture:
- Lead the transformation of HR from a transactional to a strategic, people-centric operation, contributing to the growth of Caremark’s overall business strategy.
- Act as a key HR Business Partner to support managers and franchise owners in navigating complex HR issues.
- Ensure compliance with employment laws and effective management of employee relations, grievances, and disciplinary matters.
Policy and Compliance Leadership:
- Drive the update of HR policies and procedures to ensure they align with best practices and legal requirements.
- Oversee training programs for franchisees, ensuring they are well-equipped to manage HR functions within their businesses.
- Partner with the Director of Compliance to handle sensitive employee and carer grievances while maintaining confidentiality.
Office and Operations Management:
- Ensure the smooth running of the head office, providing leadership in office management, administrative support, and executive coordination.
- Supervise the office team, ensuring a well-functioning work environment.
Experience and Qualifications:
- Proven experience as a Head of People, HR Director, or senior HR leader in a fast-paced environment.
- Strong expertise in strategic HR management, including talent strategy, leadership development, and employee engagement.
- Experience with employee relations, policy development, and overseeing people operations.
- Excellent communication, interpersonal, and leadership skills.
- Strong understanding of HR software and data-driven HR strategies.
- Experience in the franchise industry would be highly beneficial.
This is an exceptional opportunity for an HR leader ready to make a significant impact in a dynamic and growing organisation. If you’re passionate about people and culture and want to be part of a team that values trust, compassion, and excellence, we encourage you to apply!
Who We Are:
Caremark is one of the largest UK home care franchisors with over 131 franchise offices operating in the UK and internationally. Our franchisees are passionate ambassadors of personalized care, serving communities with dedication. Since 2005, Caremark has grown to become a leader in home care services, driven by six core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.
Take the next step in your career and shape the future of Caremark by joining us as Director of People & Culture!
Benefits:
- Flexi time (start between 8am – 10am/ finish between 4pm-6pm)
- 1 Day working from home each week
- 33 days of holiday (Inclusive of bank holidays)
- 5 Paid Volunteering Days per year
- Annual Personal Development Budget
- Private Medical Insurance
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- Free Wellbeing Counselling Program & Support
National Marketing Manager
Continuing Caremark Limited’s period of exciting growth, we are seeking a passionate and driven National Marketing Manager to take ownership of our national marketing fund.
Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.
Summary of the role
Reporting to the Director of Marketing you will be responsible for developing and implementing strategic marketing initiatives to promote Caremark to customers and candidates, drive engagement, and generate leads for our network of franchise offices. You will work closely with franchise owners, the wider marketing team and selected partners to implement the objectives of our national marketing initiatives.
Responsibilities
As National Marketing Manager, you will have responsibility for:
- Managing the national marking fund budget.
- Be the ‘go-to’ contact regarding the implementation of the national marketing strategy.
- Ensuring all marketing activities are assigned correctly.
- Manage the relationship with external marketing partners supporting the national marketing fund.
- Partner effectively with the wider members of the marketing teams and field-based Regional Support Managers.
- Evaluate the effectiveness of marketing campaigns and initiatives.
- Manage marketing for Franchise recruitment, generating leads for new potential franchise territories.
- E-marketing, website & social media management and B2B content generation for franchise recruitment.
- Contribute to wider team and departmental projects.
Experience
- Previous experience taking ownership of a marketing budget.
- 5+ years of relevant marketing experience
- Chartered Institute of Marketing; or Business & Marketing Degree preferred.
- Previous franchising experience is preferred but not essential.
This is a fantastic opportunity for an experienced marketing professional to take ownership of an exciting and key national campaign within the organisation and make a significant impact.
Who We Are
Caremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services. Franchise Support Centre employees have 6 core values, we are: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.
Benefits:
- Flexi time (start between 8am – 10am/ finish between 4pm-6pm)
- Private Medical Insurance
- 33 days of holiday (Inclusive of bank holidays)
- 5 Paid Volunteering Days per year
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- 1 Day working from home each week
- Free Wellbeing Counselling Program & Support Programme (EAP)
- Annual Personal Development Budget
- Option to sign up to the Blue Light Discount Card